This Privacy Policy explains how WatermarkGoGo (“we,” “us,” or “our”) collects, uses, and shares information when you use the Service. For related terms, see our Terms of Service and Acceptable Use Policy.

1. Information We Collect

1.1 Account and Identity Information

If you sign in (e.g., via Google), we may collect identifiers such as your email address, name, and authentication provider identifiers needed to create and maintain your account.

1.2 Content You Upload and Generate

We process:

• videos you upload
• selection/mask data you provide (e.g., the area to clean)
• processed output videos produced by the Service

1.3 Payment and Transaction Information

We may collect and store:

• purchase records (e.g., credits purchased, timestamps, transaction IDs)
• credit ledger activity (e.g., credits deducted/added) for billing and fraud prevention

Payment card data is typically handled by our payment processor (e.g., Stripe), not stored by us.

1.4 Usage, Device, and Log Information

We may collect technical and usage data such as:

• IP address, device/browser type, timestamps, pages viewed, and request logs
• performance and diagnostic data for debugging and reliability

We may use error monitoring tools (e.g., Sentry) to capture crash reports and error traces.

We may use analytics tools (e.g., PostHog) to understand product usage and improve the experience, which may include session replay depending on configuration.

1.5 Security and Abuse Prevention Data

We may collect data used to prevent abuse, including:

• anti-bot verification tokens/results (e.g., Turnstile)
• rate limiting signals (e.g., request counters)
• content moderation outcomes (e.g., risk classification based on sampled frames)

1.6 Local Storage and IndexedDB

To support features like restoring your workflow after login/payment (e.g., “auto-relay”), we may store limited workflow state on your device via browser storage (localStorage/IndexedDB).

2. How We Use Information

We use information to:

• Provide the Service: upload, process, generate outputs, enable downloads, and support your account
• Billing and operations: manage credits, prevent duplicate transactions, handle refunds where applicable, and maintain transaction records
• Safety and security: prevent bots, fraud, abuse, and prohibited content use
• Improve the product: analyze flows, troubleshoot issues, and enhance UX (including via analytics and error tracking)

3. How We Share Information

We share information with service providers (“processors”) who help us operate the Service, such as:

• cloud compute providers used for video processing (e.g., serverless GPU)
• storage/database providers (e.g., Supabase)
• hosting/CDN providers (e.g., Vercel)
• payment processors (e.g., Stripe)
• security/anti-bot providers (e.g., Turnstile)
• content moderation providers
• analytics and error monitoring providers (e.g., PostHog, Sentry)
• rate limiting providers (e.g., Redis)

We may also share information as required by law, to respond to legal requests, or to protect rights, safety, and security.

4. Data Retention

• Video files and outputs: generally deleted automatically within about 1 hour after upload/processing
• Account and transaction records: may be retained longer for billing, fraud prevention, auditing, and legal compliance
• Logs and security records: may be retained for a limited period to maintain service security and reliability

5. Cookies and Similar Technologies

We use cookies or similar technologies to:

• keep you signed in
• remember preferences
• prevent abuse and measure performance
• support analytics

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. International Data Transfers

Your information may be processed in countries other than where you live, depending on our service providers’ locations. We take reasonable steps to protect your information when transferring it internationally.

7. Security

We implement reasonable technical and organizational measures to protect information, including access controls, rate limiting, and short retention for video files. However, no system is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. To submit a request, contact us through our Help & Feedback page.

9. Children’s Privacy

The Service is not intended for children under 13 (or the minimum age required by law where you live). If you believe a child has provided us personal information, contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last Updated” date.